Terms and Conditions – Aztec Paradise
1. General Information and Legal Agreement
These terms lay out the rules you agree to when you use our services. What this means is that by registering an account, depositing funds, or playing any game on our platform, you're entering into a binding agreement with us. We ask that you read through everything carefully.
We operate under Curaçao licence 8048/JAZ, and our services are available to eligible players in the United Kingdom who are aged 18 or over. In plain terms, if you don't agree with any part of these terms, you shouldn't use our platform. We may update these terms from time to time, and continued use of your account after changes are published means you accept those updates. It's your responsibility to check back periodically.
These terms apply alongside any bonus-specific rules, privacy notices, and game rules we publish. Where there's a conflict, the more specific terms take priority.
2. Account Opening and Eligibility
When you open an account with us, you confirm that you are at least 18 years of age and legally permitted to gamble in your jurisdiction. You also confirm that you are acting on your own behalf and not on behalf of any third party.
Each person may hold only one account. Duplicate accounts will be closed, and any winnings from those accounts may be voided. We ask that the information you provide during registration is truthful, complete, and up to date. Providing false details is a breach of these terms and may result in account suspension.
What this means is simple: one person, one account, accurate information. That's the deal.
3. KYC and Identity Verification
Identity verification exists to protect you and to help us meet our legal obligations. Before you can withdraw funds — and sometimes before you can deposit — we may need to verify who you are.
We may request copies of your government-issued photo ID, proof of address (such as a utility bill or bank statement dated within the last three months), and proof of your payment method. In some cases, we might also ask for a selfie or additional documentation. This process is commonly known as KYC — Know Your Customer. We do this because UK anti-money laundering requirements and our licensing conditions demand it.
If you don't provide the requested documents within a reasonable timeframe, we reserve the right to restrict or close your account. Delays in verification can also delay withdrawals, so we'd encourage you to complete this process early.
4. Account Security and Password Confidentiality
Your login credentials are your responsibility. Choose a strong password, don't share it with anyone, and change it regularly.
If you suspect that someone else has accessed your account, contact our support team immediately. We aren't liable for losses caused by unauthorised access that results from your failure to keep your credentials secure. In plain terms, if you hand your password to someone and they lose money on your account, that's not something we can reverse.
We use industry-standard security measures including SSL encryption to protect data transmitted between your device and our servers. That said, no system is entirely immune to risk, and we encourage you to take your own precautions as well.
5. Deposits and Account Funding
We accept deposits through a range of payment methods available to UK players, including debit cards and selected e-wallets. Credit card gambling is not permitted under UK regulations, and we do not accept credit card deposits.
All deposits must come from a payment method registered in your own name. We don't accept third-party payments. Minimum and maximum deposit limits may apply depending on your chosen payment method, and these are displayed during the deposit process.
Deposits are generally processed instantly, though some methods may take longer. We reserve the right to carry out additional checks on deposits where required by our anti-money laundering procedures.
6. Withdrawal Procedures and Verification
Withdrawals are subject to verification. What this means is that before we release funds, we need to confirm your identity and ensure your account activity is legitimate.
We aim to process withdrawal requests promptly, but processing times vary depending on the payment method and the status of your verification. First-time withdrawals typically take longer because of the KYC process. Once verified, future withdrawals should be faster. We may impose minimum and maximum withdrawal limits, which are outlined in our cashier section.
Where possible, withdrawals are returned to the same method used for depositing. If that's not feasible, we'll work with you to find an alternative. We reserve the right to split large withdrawals into instalments.
7. Bonus Rules and Wagering Requirements
Bonuses are great, but they come with conditions. Every promotional offer we run has specific terms attached, and we ask that you read them before opting in.
Wagering requirements tell you how many times you need to play through a bonus (and sometimes the deposit) before you can withdraw any winnings derived from it. Not all games contribute equally to wagering — slots might contribute 100%, while table games might contribute far less. These details are always specified in the bonus terms. We reserve the right to exclude certain games from bonus play entirely.
Bonus abuse is something we take seriously. If we detect patterns of play designed solely to exploit promotional offers — such as low-risk betting strategies, irregular betting patterns, or collusion — we may void bonuses, confiscate winnings, and restrict or close your account. This isn't something we do lightly, but it's necessary to keep things fair for everyone.
Bonuses may also carry maximum withdrawal caps and time limits. If wagering requirements aren't met within the specified period, the bonus and associated winnings may be forfeited.
8. Inactive and Dormant Accounts
An account is considered inactive if there's been no login, deposit, withdrawal, or betting activity for 12 consecutive months. After this period, your account may be classified as dormant.
We'll make reasonable efforts to contact you before applying any dormancy measures. Dormant accounts may be subject to a monthly administrative fee, which will be deducted from any remaining balance. If your balance reaches zero, the account may be closed. So if you're planning a break from gambling, it's worth withdrawing your funds first.
You can reactivate a dormant account by contacting our support team, provided we can verify your identity.
9. Game Fairness and RNG Systems
All games on our platform use certified Random Number Generator technology. What this means is that every spin, card dealt, and outcome is entirely random and independent of previous results.
Our RNG systems are tested and certified by independent auditing bodies. We don't interfere with game outcomes — we couldn't even if we wanted to. The software providers we work with are licensed and regulated, and their games undergo regular third-party testing. Return-to-player (RTP) percentages are published where available, and these represent long-term statistical averages rather than guarantees of individual session results.
In plain terms: the games are fair, the results are random, and no one at Aztec Paradise can influence what happens when you press play.
10. Prohibited Conduct and Fraudulent Activity
There are certain things you simply cannot do on our platform. We ask that you use our services honestly and in good faith.
Prohibited conduct includes but is not limited to: using automated software or bots to play games, exploiting technical errors or glitches, colluding with other players, using multiple accounts, engaging in money laundering or terrorist financing, and attempting to reverse-engineer any part of our software. If we detect any of these activities, we reserve the right to suspend or terminate your account immediately, void any pending or completed transactions, and withhold any balance on your account.
We also cooperate with law enforcement and regulatory bodies where fraud or criminal activity is suspected. This isn't negotiable.
11. Responsible Gambling and Self-Exclusion
Gambling should be fun, not stressful. We ask that you only gamble with money you can afford to lose, and we provide a range of tools to help you stay in control.
Through your account settings, you can set deposit limits (daily, weekly, or monthly), loss limits, session time reminders, and cooling-off periods. You can also self-exclude from our platform entirely for a minimum period of six months. Self-exclusion means we'll close your account and take reasonable steps to prevent you from opening a new one during the exclusion period.
If you feel that gambling is becoming a problem, please reach out to GamCare (www.gamcare.org.uk) or the National Gambling Helpline on 0808 8020 133. You can also visit BeGambleAware (www.begambleaware.org) for further support and resources. These organisations offer free, confidential help.
12. Complaints and Dispute Resolution
If something goes wrong, we want to hear about it. Our complaints process is designed to be straightforward and fair.
Start by contacting our support team with a clear description of the issue. We'll acknowledge your complaint and aim to resolve it within a reasonable timeframe. If you're not satisfied with our response, you have the right to escalate the matter to an independent alternative dispute resolution (ADR) provider. Details of the relevant ADR body are available upon request.
We take all complaints seriously and keep records of every case. Raising a complaint won't affect your account standing or your ability to use our services while the matter is being reviewed.
13. Intellectual Property Rights
Everything on our platform — the design, logos, text, graphics, software, and game interfaces — is protected by intellectual property laws. None of it belongs to you just because you use our services.
You may not copy, distribute, modify, reverse-engineer, or create derivative works from any content on our platform without our written permission. Screenshots or recordings of gameplay for personal, non-commercial use are generally fine, but republishing our content or using our branding for commercial purposes is strictly prohibited.
Our name, Aztec Paradise, and associated logos are our trademarks. Unauthorised use is a breach of these terms and may also constitute a legal offence.
14. Anti-Money Laundering Policy
We are committed to preventing our platform from being used for money laundering or terrorist financing. This is both a legal obligation and a core part of how we operate.
As part of our AML procedures, we monitor account activity for suspicious patterns. This includes unusually large deposits, frequent deposits followed by minimal play and withdrawal requests, and transactions that don't match your stated source of funds. We may ask you to provide evidence of your source of funds at any time. If you can't or won't provide this information, we reserve the right to freeze your account and report the matter to the relevant authorities.
These measures exist to protect you, other players, and the integrity of our platform. Cooperation with our AML checks is a condition of holding an account with us.
15. Voluntary Account Closure
You can close your account at any time by contacting our support team. It's your right, and we won't make it difficult.
Before closure, you'll need to withdraw any remaining balance (subject to verification). Any pending bets may need to be settled first, and any active bonuses with unmet wagering requirements will be forfeited upon closure. If you're closing your account because of a gambling problem, please let us know — we can apply a self-exclusion instead, which offers additional protections.
Once your account is closed, you won't be able to access your transaction history through the platform. We do retain records as required by law and our licensing conditions.
16. Governing Law and Jurisdiction
These terms are governed by the laws of Curaçao, where we hold our operating licence (8048/JAZ). Any disputes arising from your use of our services will be subject to the jurisdiction of the courts of Curaçao, unless otherwise required by applicable local law.
For players in the United Kingdom, nothing in these terms affects your statutory rights as a consumer. Where UK consumer protection law provides you with greater rights than these terms, those rights apply. We respect and comply with applicable local regulations in all markets where we operate.
If any provision of these terms is found to be unenforceable by a court or regulatory body, the remaining provisions continue in full force and effect.
Aztec Paradise is committed to safer gambling. You must be 18 or over to use our services. Gambling can be addictive — please play responsibly. If you need support, contact GamCare on 0808 8020 133 or visit BeGambleAware at www.begambleaware.org. Set your limits, take breaks, and never chase losses. Tools to manage your gambling are available in your account settings at all times. 18+. Play safe.
