Aztec Paradise | 100% Up to £500 + 200 Free Spins

Privacy Policy

Your data belongs to you. We want to be clear about what information we gather, why we need it, and how we keep it safe. This policy explains everything in plain terms so you always know where you stand with us at Aztec Paradise.

1. Nature and Scope of Personal Data Collected

When you create an account or use our services, we collect certain information to make your experience possible. What this means for you is that we only ask for what we genuinely need.

We collect the following categories of personal data:

Identity information such as your full name, date of birth, and gender
Contact details including email address, telephone number, and residential address
Financial data like payment card details, bank account information, and transaction history
Verification documents including passport, driving licence, or utility bills
Technical data such as IP address, device identifiers, browser type, and operating system
Account activity covering gaming history, deposit and withdrawal records, and bonus usage
Communication records from customer support interactions
Preference data relating to marketing choices and communication settings

We collect this because running a licensed gambling platform requires us to verify who you are and ensure you can legally play with us.

2. Purposes and Objectives of Data Processing

Every piece of data we hold serves a specific purpose. We never collect information just because we can.

We process your personal data for the following reasons:

Creating and managing your player account
Verifying your identity and age to meet regulatory requirements
Processing deposits, withdrawals, and other financial transactions
Detecting and preventing fraud, money laundering, and other criminal activity
Complying with our obligations under UK Gambling Commission regulations
Providing customer support and resolving disputes
Sending service communications about your account
Delivering marketing communications where you have given consent
Improving our platform through analytics and research
Meeting our legal and regulatory obligations

Under GDPR, we rely on different legal bases depending on the processing activity. These include contract performance, legal obligations, legitimate interests, and your consent.

3. Security Measures and Technical Integrity

Protecting your information is something we take extremely seriously. Our security infrastructure uses industry-standard encryption and multiple layers of protection.

All data transmitted between your device and our servers uses SSL/TLS encryption. We store personal information on secure servers with restricted access controls. Regular security audits and penetration testing help us identify and address vulnerabilities. Staff members who handle personal data receive ongoing training and operate under strict confidentiality agreements. We maintain comprehensive incident response procedures in case of any security event.

We share your data only when necessary and always with appropriate safeguards in place. You should know exactly who might receive your information.

We may share personal data with the following categories of recipients:

Payment processors and financial institutions to handle your transactions
Identity verification providers to confirm your age and identity
Regulatory bodies including the UK Gambling Commission and our Curaçao licensing authority
Law enforcement agencies when legally required
Professional advisers such as lawyers and auditors
Technology service providers who help us operate our platform
Fraud prevention services and industry databases
Responsible gambling organisations when appropriate

All third parties we work with are contractually bound to protect your data and use it only for specified purposes.

Our website uses cookies and similar technologies to function properly and improve your experience. Some cookies are essential while others help us understand how players use our platform.

Essential cookies keep you logged in and remember your preferences. Analytics cookies help us see how people navigate our site so we can make improvements. Marketing cookies allow us to show you relevant promotions if you have consented. You can manage your cookie preferences through your browser settings or our cookie consent tool. Blocking certain cookies may affect how our platform works for you.

6. Data Retention Period

We keep your personal data only as long as necessary for the purposes we collected it. Different types of information have different retention periods based on legal and regulatory requirements.

Account information and transaction records must be retained for a minimum of five years after your account closes. This meets our anti-money laundering obligations under UK law. Verification documents follow similar retention rules. Marketing preferences are kept until you withdraw consent or ask us to delete them. Technical logs are typically retained for shorter periods unless needed for security investigations.

7. User Rights Over Their Data

GDPR gives you significant control over your personal information. We respect and facilitate all of these rights.

Your data rights include:

Right of access to obtain a copy of the personal data we hold about you
Right to rectification if any information we hold is inaccurate or incomplete
Right to erasure in certain circumstances, also known as the right to be forgotten
Right to object to processing based on legitimate interests or for direct marketing
Right to data portability to receive your data in a structured, machine-readable format
Right to restrict processing while we verify or address your concerns
Right to withdraw consent at any time for processing based on consent

To exercise any of these rights, contact our data protection team through the details provided below. We respond to all valid requests within one month.

8. International Data Transfers

As a company registered in Curaçao operating under license 8048/JAZ, your data may be transferred outside the UK and European Economic Area. We ensure all international transfers have appropriate safeguards.

Transfers to countries without an adequacy decision from UK authorities are protected through Standard Contractual Clauses or other approved mechanisms. We assess each transfer to ensure your data receives equivalent protection regardless of where it goes.

9. Privacy Policy Updates

This policy may change from time to time as regulations evolve or our practices develop. We review it regularly to ensure accuracy.

Significant changes will be communicated through email or prominent notices on our platform. We encourage you to check this page periodically. The date at the top of this policy shows when it was last updated. Continued use of our services after changes take effect indicates your acceptance of the updated policy.

10. Contact Information

Questions about this policy or how we handle your data are always welcome. Our data protection team is here to help.

You can reach us through our customer support channels to discuss any privacy concerns. If you believe we have not handled your data appropriately, you also have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection matters.

Aztec Paradise is operated under license 8048/JAZ issued by the Curaçao Gaming Authority. We process all personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Gambling should be enjoyable and never cause harm. If you feel your gambling is becoming a problem, please contact GamStop for self-exclusion options or reach the National Gambling Helpline on 0808 8020 133 for free, confidential support.

You must be 18 years of age or older to use our services. We verify all player ages as part of our commitment to responsible gambling.